Privacy Policy

Introduction

At La Manga Builders, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or business operations.

We comply with the General Data Protection Regulation (GDPR), the Spanish Data Protection Law (Ley Orgánica de Protección de Datos – LOPDGDD), and all applicable data protection regulations.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.


1. Who We Are

Company Name: La Manga Builders
Business Type: General Contractor / Construction & Renovation Services
Registered Address: Centro Commercial Atamaria n1, Planta Baja, 30389 La Manga Club, Murcia, Spain
Contact Email: contact@lamangabuilders.com
Phone: +34 616 34 54 93
Website: https://lamangabuilders.com

Data Controller: La Manga Builders is the data controller responsible for your personal information.

Data Protection Contact: For any privacy-related inquiries, please contact us at privacy@lamangabuilders.com or use the contact details above.


2. Information We Collect

We collect and process the following types of personal information:

2.1 Information You Provide Directly

Contact Forms & Quote Requests:

  • Full name
  • Email address
  • Phone number
  • Property address or location
  • Project details and descriptions
  • Preferred contact method and times
  • Photos or documents you upload

Email Communications:

  • Name
  • Email address
  • Message content
  • Any attachments you send

Phone & WhatsApp Communications:

  • Phone number
  • Conversation content (when relevant to services)
  • Messages and media shared

Office Visits:

  • Name
  • Contact information
  • Information discussed during consultation

Client Contracts:

  • Full name and contact details
  • Property address
  • Payment information
  • Project specifications
  • Signatures and identification documents (when required by law)

2.2 Information We Collect Automatically

Website Usage Data:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referring website
  • Date and time of visits
  • Approximate geographic location (city/region level)

Cookies and Tracking Technologies: We use cookies and similar technologies to improve your website experience. See our Cookie Policy for details.

2.3 Information from Third Parties

Google Business Profile:

  • Reviews you leave on our Google listing
  • Publicly available information

Social Media:

  • Information from your public social media profiles when you interact with us

Referrals:

  • Contact information provided by clients who refer you to our services

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Providing Our Services

  • Responding to your inquiries and quote requests
  • Scheduling property visits and consultations
  • Preparing detailed quotations
  • Managing renovation projects and contracts
  • Communicating about project progress
  • Arranging payments and invoicing
  • Providing customer support and aftercare

Legal Basis: Contract performance, legitimate business interests

3.2 Business Operations

  • Maintaining client records and project documentation
  • Managing appointments and schedules
  • Coordinating with suppliers and subcontractors (when necessary)
  • Quality control and warranty management
  • Accounting and financial administration

Legal Basis: Contract performance, legal obligations, legitimate business interests

3.3 Marketing Communications (with your consent)

  • Sending newsletters about our services
  • Sharing renovation tips and advice
  • Informing you about special offers or promotions
  • Following up on previous inquiries

Legal Basis: Consent (you can opt out at any time)

3.4 Website Improvement

  • Analysing website usage to improve functionality
  • Understanding visitor preferences and behaviour
  • Optimising content and user experience
  • Technical troubleshooting

Legal Basis: Legitimate business interests

3.5 Legal Compliance

  • Complying with legal and regulatory requirements
  • Responding to legal requests from authorities
  • Protecting our legal rights and interests
  • Preventing fraud and ensuring security

Legal Basis: Legal obligations, legitimate business interests


4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Consent: You have given explicit permission for specific processing activities (e.g., marketing emails)

Contract: Processing is necessary to fulfill our contract with you or to take steps before entering into a contract

Legal Obligation: Processing is required to comply with Spanish or EU laws

Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don’t override your fundamental rights

Vital Interests: Processing is necessary to protect someone’s life (rarely applicable in our business)


5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with the following parties only when necessary:

5.1 Service Providers

Subcontractors & Suppliers:

  • Licensed electricians, plumbers, and specialized tradesmen
  • Material suppliers and vendors
  • Only shared when necessary for project completion
  • Subject to confidentiality agreements

Professional Services:

  • Accountants and financial advisors
  • Legal advisors (when necessary)
  • Insurance providers

Technology Providers:

  • Website hosting services
  • Email service providers
  • CRM and project management software
  • Payment processors (we do not store credit card details)

All third parties are required to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law:

  • To comply with court orders or legal processes
  • To respond to lawful requests from authorities
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner, subject to the same privacy protections.


6. International Data Transfers

Your personal information is primarily stored and processed within the European Economic Area (EEA) and Spain.

If we transfer data outside the EEA (e.g., to service providers), we ensure appropriate safeguards are in place:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Your explicit consent when required

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Inquiries: Until the inquiry is resolved or you request deletion

Client Projects: For the duration of the project plus 10 years after completion (to comply with Spanish construction liability laws and warranty obligations)

Accounting Records: 10 years as required by Spanish tax law

Marketing Consent: Until you withdraw consent or we no longer need the data

Website Analytics: Typically 26 months maximum

After the retention period expires, we securely delete or anonymize your information.

You can request earlier deletion, subject to legal requirements.


8. Your Data Protection Rights

Under GDPR and Spanish law, you have the following rights:

Right to Access

Request copies of your personal data we hold

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data (subject to legal retention requirements)

Right to Restriction

Request limitation on how we process your data

Right to Data Portability

Receive your data in a structured, commonly used format and transfer it to another controller

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes

Right to Withdraw Consent

Withdraw consent at any time (without affecting prior lawful processing)

Right to Lodge a Complaint

File a complaint with the Spanish Data Protection Authority (AEPD) or your local supervisory authority

To exercise your rights, contact us at:

  • Email: privacy@lamangabuilders.com
  • Phone: +34 616 34 54 93
  • Mail: Centro Commercial Atamaria n1, Planta Baja, 30389 La Manga Club, Murcia, Spain

We will respond to your request within one month (extendable to three months for complex requests).


9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Measures:

  • SSL/TLS encryption for website communications
  • Secure password-protected systems
  • Regular software updates and security patches
  • Firewall protection and malware scanning
  • Encrypted backups

Organizational Measures:

  • Access controls (only authorized personnel)
  • Staff training on data protection
  • Confidentiality agreements with employees
  • Regular security audits and assessments
  • Incident response procedures

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.


10. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and analyze usage.

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve functionality.

Types of Cookies We Use:

Essential Cookies (Always Active):

  • Required for website functionality
  • Enable core features like security and accessibility
  • Cannot be disabled without affecting site performance

Analytics Cookies (Optional):

  • Google Analytics to understand website usage
  • Help us improve content and user experience
  • Can be disabled through cookie settings

Functionality Cookies (Optional):

  • Remember your preferences and settings
  • Enhance your browsing experience
  • Can be disabled through cookie settings

Marketing Cookies (Optional – with consent):

  • Track effectiveness of advertising campaigns
  • Provide relevant content based on interests
  • Can be disabled through cookie settings

Managing Cookies:

You can control cookies through:

  • Our cookie consent banner (first visit)
  • Your browser settings (disable/delete cookies)
  • Third-party opt-out tools (e.g., Google Analytics opt-out)

Note: Disabling essential cookies may affect website functionality.

For more information, see our detailed Cookie Policy.


11. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.


12. Children’s Privacy

Our services are not directed at children under 16 years of age.

We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will delete it promptly.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • New legal or regulatory requirements
  • Improvements to data protection measures

When we make changes:

  • We will update the “Last Updated” date at the top
  • Significant changes will be highlighted on our website
  • We may notify you via email (if we have your contact information)

We encourage you to review this policy periodically to stay informed about how we protect your information.


14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

La Manga Builders
Centro Commercial Atamaria n1, Planta Baja
30389 La Manga Club, Murcia, Spain

Email: privacy@lamangabuilders.com
Phone: +34 616 34 54 93
WhatsApp: +34 616 34 54 93
Website: https://lamangabuilders.com/contact

Data Protection Inquiries: For specific data protection questions, email privacy@lamangabuilders.com


15. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the supervisory authority:

Agencia Española de Protección de Datos (AEPD)
Spanish Data Protection Authority

Website: https://www.aepd.es
Phone: +34 901 100 099
Address: Calle Jorge Juan, 6, 28001 Madrid, Spain

You can also contact your local EU data protection authority if you reside outside Spain.


16. Your Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

For specific processing activities requiring explicit consent (e.g., marketing communications), we will request your permission separately.

You can withdraw your consent at any time by contacting us.


17. Special Notes for International Clients

For UK Clients:
We comply with UK GDPR and the Data Protection Act 2018. Your rights remain the same as outlined in this policy.

For Clients Outside the EU/EEA:
We apply the same high standards of data protection to all clients, regardless of location. Your data is processed in accordance with EU data protection standards.


Glossary of Terms

Personal Data: Any information relating to an identified or identifiable individual

Data Controller: The entity that determines how and why personal data is processed

Data Processor: An entity that processes data on behalf of the data controller

GDPR: General Data Protection Regulation (EU Regulation 2016/679)

LOPDGDD: Spanish Organic Law on Data Protection and Digital Rights Guarantee

Consent: Freely given, specific, informed agreement to process personal data

Legitimate Interest: Processing necessary for legitimate business purposes, balanced against individual rights


Additional Resources

Spanish Data Protection Authority (AEPD):
https://www.aepd.es

European Data Protection Board:
https://edpb.europa.eu

EU GDPR Information Portal:
https://gdpr.eu


Document Information

Document Title: Privacy Policy
Version: 1.0
Last Updated: March 2026
Next Review Date: March 2027
Approved By: La Manga Builders Management
Contact: privacy@lamangabuilders.com


Quick Summary (Not Legally Binding)

We collect: Contact information, project details, website usage data

We use it for: Providing services, responding to inquiries, improving our website

We protect it: With encryption, access controls, and security measures

We share it: Only when necessary (subcontractors for projects, legal requirements)

Your rights: Access, correct, delete, object, port your data

Questions? Contact privacy@lamangabuilders.com

This summary is for convenience only. The full policy above governs our data practices.


Acceptance Statement

By submitting a contact form, requesting a quote, or using our services, you confirm that:

☑ You have read and understood this Privacy Policy
☑ You consent to the collection and use of your information as described
☑ You understand your rights regarding your personal data
☑ You can withdraw consent at any time for optional processing activities

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <a href=”https://devowl.io/rcb/data-processing/” rel=”noreferrer” target=”_blank”>https://devowl.io/rcb/data-processing/</a>.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

WordPress Cookie Plugin by Real Cookie Banner